REFUND POLICY
Last updated: August 2026
1. Merchant of Record
All payments for Wormy Scan Laboratory products are processed by Paddle. Paddle acts as the Merchant of Record for all transactions and processes all payment and refund requests on our behalf.
2. Refund Requests
If you are not satisfied with your purchase, you may request a refund by contacting Paddle support through your Paddle receipt or by emailing us at vojislavkujundzic@gmail.com. Refund decisions are made by Paddle in accordance with their policies and applicable law.
3. Digital Content and Right of Withdrawal
Because our products are digital content delivered immediately upon purchase, the standard 14-day consumer right to cancel is waived once the digital content is accessed or downloaded. By completing a purchase, you acknowledge and agree that you lose your right to cancel once access is granted.
4. Exceptions
We may consider refund requests on a case-by-case basis where technical issues prevent access to the content. Please contact us at vojislavkujundzic@gmail.com with your order details.
5. Custom Video Requests
Custom video requests are prepared specifically for you. Once work has commenced, custom orders are generally not eligible for a refund unless the request cannot be fulfilled.
6. Contact
For any refund or billing questions, please contact us at vojislavkujundzic@gmail.com or Paddle support.